These terms and conditions apply to goods and services supplied to you – including your use of www.galleywood cookeryschool.com (“our Website”) – by us Galleywood Vineyards Ltd company number 0644786, who operate The Galleywood Cookery School.

You should read, and ensure persons that you book into a cooking class are aware of and read, these Terms & Conditions carefully before requesting our goods and services (e.g. booking a cooking class, or buying a voucher) as they set out your rights and the conditions on which we make those goods and services available to you. By requesting or using our goods and services, or otherwise indicating your consent, you agree to enter into a contract with us and be bound by these Terms & Conditions. Please carefully check the details of any order and correct any errors before you place it.

You should also read, and ensure persons that you book into a cooking class are aware of and read, our Privacy Policy and Cookies Policy (to find out what kind of information we collect about you, how we use and safeguard such information and your rights and choices in relation to this), Terms for Competitions (if you are entering into a competition/prize promotion – these will also be available on our promotional posts about that competition/prize promotion), our Terms for Contributions if you are submitting content to us (e.g. as part of a gallery, competition/prize promotion), and any other terms that we notify you apply at the time such as terms and conditions applicable to offers and promotions. We reserve the right to cancel offers or promotions at any time and they are always subject to availability. If you have any questions, please get in touch with us as described below under the ‘Contact us’ heading.

By booking a cookery class with Galleywood Cookery School, you agree that:

1. You have permission to act on another person’s behalf when you provide their personal information to us, and register them for a cooking class, and that you and any other persons registered for the cooking class have read and understood our Privacy Policy.

2. You will arrive at least 15 minutes ahead of the scheduled start time of your class. Due to the importance of starting and continuing the class on time for all participants, and conducting a detailed health and safety briefing at the beginning of the class, we cannot allow persons who arrive after the scheduled start time to attend their scheduled cooking class. No refunds will be given to late arrivals as per our cancellation and rescheduling policy below.

3. You will wear practical clothing, including flat  non slip shoes that cover your toes, a minimal amount of jewellery and hair tied back where necessary.

4. You will not attend if you have been unwell within the 48 hours before your class. This is to protect all of our customers and staff as illnesses can be spread through food and close contact. Please note that our cancellation and rescheduling policy (below) will still apply if you are unwell as per those terms and conditions below, therefore, we suggest that you send someone in your place (as explained at paragraph 16 below).

5. You may be refused admission or asked to leave a class if we suspect that you are under the influence of alcohol or an illicit substance, are unwell or are engaging in inappropriate behaviour. No refunds or rescheduling will be offered in those circumstances.

6. You will follow all our hygiene and safety instructions and procedures. You acknowledge, however, that whilst we will suggest health and safety measures, it is impossible for us to safeguard your health and safety at all times. You understand and agree that you are ultimately responsible for your own health and safety and that there is an element of risk inherent in participating in a cooking class.

7. ​

8. Following your class, you will follow all our instructions for the preparation, transportation, storage, reheating, cooking and consumption of meals.

9. You and your guests may be photographed and/or filmed during your class. Galleywood Vineyard Ltd may use your name and any photographs and/or recordings featuring you, and may cut, edit and adapt the same as necessary, in our cookery schools, on our Website, on social media channels associated with The Galleywood Cookery school, on websites and social media channels operated by Galleywood Vineyard Ltd, or in our marketing and promotions. If you want further information about how we use your personal data, please refer to our Privacy Policy.

10. You will indemnify and hold us and our employees harmless from all claims, damages, liabilities and causes of action which may arise as a result of:

    1. your preparation, storage, re-heating and consumption of food after your class;

    2. any loss of personal property whilst on our premises;

    3. any injuries or damages you sustain or, or that your guest or anyone affiliated with or connected with you, may sustain in connection with or resulting directly or indirectly from your or your guest’s, or affiliated or connected person’s, involvement in our cooking classes.

11. Our liability to you shall not exceed the total price charged for any classes you have paid for.

12. Nothing in these terms and conditions excludes our liability to you for personal injury or death caused by our negligence or any other losses which cannot be excluded or limited by applicable law (such as relating to the protection of your personal information)

13.  Persons aged 14 – 17 years are able to attend an adult class but must ALWAYS be accompanied by a paying adult. We do not permit children under the age of 14 to attend cooking classes unless prior written  approval has been given by a member of Galleywood Vineyards Ltd.

14. Only paying guests are permitted to be in the cookery school premises whilst classes are in progress.

15. Alcohol will only be served to those who are 18 and over. Proof of age will be required for all persons that attend our adult classes. You must consume any alcohol offered responsibly. You must ensure that any persons under 18 attending with you do not consume alcohol.

16. Any participant in a cooking class is welcome to send another person in their place as long as you inform us by calling or emailing us (as described below under the ‘Contact us’ heading) at least 1 business day prior to the class of that person’s name, allergies, dietary requirements and any other special requirements and that person has read and consented to these Terms and Conditions and our Privacy Policy.

17. Nothing in these terms & conditions is intended to affect your legal rights under the Consumer Rights Act 2015.

        Bookings and cancellations for public classes and individuals:

1. If you need to cancel or reschedule a booking you must do this by emailing us (at the email address below under the ‘Contact us’ heading) at least 7 days before the date of your class and you will be given a full refund for the cooking class. We are sorry that we will be unable to refund or reschedule a cooking class with less than 7 days’ notice. If you give less than 7 days’ notice to cancel (or you were late and therefore unable to join your cooking class as per our policy described at paragraph 2 above).​Bookings and Cancellations for private group events

2. A minimum charge and number of participants applies to all group bookings for a private event and you will be charged the minimum charge even if the number of people you have falls below the minimum group size. The minimum charge and number of participants depends on the class booked and you will be advised about this minimum charge amount at the time of booking.

3. Payment in full is required at the time of booking. Payment may be made via credit/debit card, bank transfer or by BACS only.

4. If you reduce the number of participants – subject to the minimum private group charge amount mentioned above which must be paid and cannot be refunded – our refund policy is as follows:

   1. If you give us 14 days or more notice prior to the date of the cookery class booked, we will refund 100% of the amount you paid for participants that are no longer attending.

   2. If you give us less than 14 days’ notice and at least 72 hours notice, we will refund 50% of the amount you paid for the participants that are no longer attending.

   3. If you give us less than 72 hours’ notice we are unfortunately unable to offer any refunds.

5. In the event that you cancel your booking in full, our refund policy is as follows:

   1. If you give us 6 weeks or more notice prior to the booking date, we will refund 100% of your payment.

   2. If you give us less than 6 weeks notice and at least 4 or more weeks’ notice prior to the booking time, we will refund 50% of your payment.

   3. If you give us less than 4 weeks notice we are unable to offer any refunds.

6. You may request to increase the number of participants by contacting us by email or phone at least 2 weeks prior to the booking date, in which case we will do our best to accommodate you, however any increase to the class size is entirely at our discretion. In the event that we agree to increase the number of participants, you must pay the additional cost per participant immediately.

7. Final numbers and dietary requirements for your class must be confirmed no later than 2 weeks prior to the start time of the cookery class in order to give us enough time to pre-order the necessary ingredients, staff and planning.

​

   Food Allergy Policy

1. Ingredients may contain or have been manufactured/prepared on shared equipment with wheat, dairy, eggs, nuts, fish, soya and shellfish and other allergens.

2. You must inform us of any dietary requirements and allergies that you and any other participants have at the time of booking and confirm those when you arrive for your cooking class. Where a person attends in replacement of another person, you must notify us in advance as per paragraph 15 of these terms and conditions.

3. We will provide you with a work area that does not have the ingredients you are allergic to, however, whether you attend an in-person class, you are ultimately also responsible for avoiding allergens and ensuring your guests avoid allergens.

4. You alone are responsible, and we accept no responsibility, for ensuring that allergy and dietary requirements are looked after for anyone who consumes any food you take home from a cookery class.

Terms and conditions for vouchers for cooking classes

VOUCHERS PURCHASED AT GALLEYWOODCOOKERYSCHOOL.COM

1. Vouchers for online and in-person cooking classes are available for purchase online from our Website or by calling us (on the number below under the ‘Contact us’ heading).

2. If you have any queries regarding your voucher balance or expiry date you can check this on our Website by entering your code into the validation box. Alternatively, please call (on the number below under the ‘Contact us’ heading) on Monday – Friday between 9am-5pm.

3. The receipt and voucher will be delivered to the recipient by email within 24 hours of placing the order. If you do not receive that email within this time, please check your spam/junk mail folder and then contact us as described below under the ‘Contact us’ heading.

4. The voucher will expire 12 months from the date of purchase. Please keep your receipt as proof of purchase in case of any queries. We cannot accept responsibility for lost or stolen voucher codes.

5. The gift voucher is only valid for The Galleywood cookery Cookery School.

6. The gift voucher may not be exchanged for cash.

7. If the class and / or any products purchased total less than the value of the voucher amount, any balance will remain on the voucher and can be redeemed on our cooking classes and/or associated products. We cannot provide change for partly redeemed vouchers in the form of currency or credit or debit cards.

8. To redeem a voucher, enter the voucher code into the Website within the required box at the checkout page.

9. You may cancel a voucher within 14 days of purchasing it by contacting us (see ‘Contact us’ below) in accordance with your statutory rights. Provided you have contacted us within 14 days of purchasing your voucher, we will refund the value of the voucher to you provided that it has not yet been used to book a class that is due to happen before you have contacted us to cancel your voucher or purchased goods from our Website or at the Jamie Oliver Cookery School. In these cases you will only refund the remaining value of the voucher to you i.e. less the class and / or the good (unless you choose to return the good). The refund will be paid to your original payment method within 14 days after you inform us of that cancellation.

​

GIFT EXPERIENCE VOUCHERS PURCHASED ON THE VINEYARD WEBSITE WWW.GALLEYWOOD.WINE

1. Gift Experience Vouchers are available for purchase on our Galleywood Vineyard website. These need to be redeemed for selected  Cookery School classes by contacting us by telephone on 01245 476994.

2. To redeem one of our Galleywood Vineyard Gift Experience Vouchers, email office@galleywood.wine or call us on 01245 476994

3. Our Gift Experience Vouchers expire 12 months from the date of purchase.

4. Our Gift experience Vouchers cannot be exchanged for cash.

       

          General terms about using our products and services

1. When using our products and services (including our Website and all the content on it which we own or licence), you agree that you will not:

   1. do anything illegal or infringe our own or other people’s rights. If you want to use any of our content and intellectual property (including our trademarks, logos, recipes or other content), you need our (or our Licensor’s) permission which you can request by email (office@galleywood.wine) but we may not be able to grant you depending on the circumstances. Without such permission you may not record, photograph copy, reproduce, download, store (including on any other website), distribute, transmit, broadcast, commercially exploit or modify in any way any of our content, classes and intellectual property, or permit or assist anyone else to do the same. For example, you must not charge others for our goods or services and you must not record, photograph or reproduce our recipes or cooking classes. Any recipes or other material we give to you is for your private domestic use only.

   2. reduce the use and enjoyment of our products and services by anyone else including (but not limited to) doing anything which is libellous (damages the reputation of someone), breaches anyone’s privacy, or which may harass, cause real distress or inconvenience to any person.

   3. impersonate any person or entity or misrepresent your connection or affiliation with a person or entity, or otherwise solicit, collect or store (or attempt to solicit, collect or store) personal information about other users or our products and services.

   4. reformat or frame any portion of the web pages that are part of the Website.

   5. copy or modify the HTML code used to generate web pages on the Website.

   6. use any device, software, or procedure that disrupts, interferes or attempts to disrupt or interfere with the Website, the networks or servers we us.

   7. take any action that imposes, or may impose in our sole discretion, an unreasonable or disproportionately large load on our IT infrastructure on our Website.

   8. modify, adapt, translate or reverse engineer any portion of the Website.

   9. disclose to any third party any information identified as confidential, or which ought to be regarded as confidential, about the business of us and our affiliates.

 Accuracy of information and availability of our Website

1. While we try to make sure that our Website is accurate, up-to-date, free from bugs and always available for you to use without any interruptions, we can’t promise that it always will be. We also can’t promise that our Website will be fit or suitable for any purpose. If you rely on any of the information on our Website, it’s at your own risk. While we hope never to do so, we can suspend or terminate operation of the Site at any time as we see fit.

2. Our content (including content provided to you in our cooking classes and on our Website) is provided for your enjoyment only and to inform you about our, and our affiliate’s, products, news, features, services and other websites that may be of interest. None of it is nutritional, technical, financial or legal advice or any other type of advice and you shouldn’t rely on it for any purposes.

3. Our Website may contain hyperlinks or references to third party websites. These hyperlinks or references are provided for your convenience only; we have no control over third party websites, accept no legal responsibility for any content or information contained in them, and a hyperlink or reference does not mean we are endorsing that third party’s website, products or services. If you use a third party website you are subject to the terms and conditions of that site. Each individual advertiser is solely responsible for the content of its advertising material on our Website. We accept no responsibility for individual advertisers’ content, including, without limitation, any error, omission or inaccuracy.

  Sign-up to our newsletters

1. Our Website gives you the option to sign-up to our newsletters about Galleywood Vineyard & The Cookery School. You can decide not to receive these emails at any time by clicking the ‘Unsubscribe’ option at the bottom of our emails. If you’re having any issues unsubscribing please email office@galleywood.wine. Please refer to our Privacy Policy for further details about how we use your personal information.

2. You may also be subscribed to news, offers and communications from Jamie Oliver Limited about all other Jamie Oliver related activities. If you wish to unsubscribe from their communications you should follow their instructions.

 Limitation on our liability

1. Except for any legal responsibility that we cannot exclude under law (such as for death or personal injury), we are not legally responsible for any:

   1. losses that:

      1. were not foreseeable to you and us when these Terms were formed (which means any losses that neither you nor us could reasonably anticipate when the Terms were entered into); or

      2. that were not caused by any breach on our part

   2. business losses;

   3. Indirect and/or consequential losses; and

   4. losses to non-consumers of our products and services.

2. No one other than you and us has any right to enforce any of these Terms.

Disputes

1. If you have any complaints or issues please contact us office@galleywood.wine as soon as possible. Your concerns are important to us and we will try to resolve any disputes with you quickly and efficiently. ​

Contact us

1. Should you need to contact us, if you have any questions about these Terms and Conditions, complaints.

   1. Contact us via our Website www.galleywoodcookeryschool.com.

   2. Call us on 01245 476994

   3. Email us at office@galleywood.wine

   4. Write to us at Galleywood Vineyard & Winery, The Chase, Brook Lane, Galleywood, Essex CM2 8FY

2. When submitting enquiries to us you should not include any sensitive personal information,or any other information that you regard as confidential, commercially sensitive or valuable.

​